Browsing: AI & Automation

Scientists have discovered a way to integrate adaptive artificial intelligence (AI) machine learning with human motor learning in a non-invasive brain-computer interface (BCI) that reduces training time and improves performance. A new neuroscience milestone was achieved for non-invasive BCI by a team of researchers at Carnegie Mellon University, which published its recent study in Nature…

Arecent Valoir reportestimated that organizations spend, on average, just under $1,000 per user per year for CRM and CCaaS, supporting infrastructure and add-ons, with integration technologies making up 26 percent of that annual ongoing cost. Disconnected CX systems are a drain on productivity, Valoir contended, with service reps accessing an average of nine applications to…