Browsing: AI & Automation

New York and Las Vegas – Fal.Con 2026 – Kroll, the leading independent provider of global financial and risk advisory solutions, today announced the launch of Kroll AI Automation Prioritization EXecution (APEX). A new capability developed on the CrowdStrike Falcon® platform, Kroll APEX enables organizations to make more informed cyber investment decisions by quantifying the…

AI in CX is no longer a question of whether service teams can automate more work. Bill Gates’ latest warning about artificial intelligence points to a sharper enterprise decision: which parts of the customer journey should AI handle, which require human judgment, and who carries accountability when automation scales faster than oversight.

EDITOR’S NOTE: This is the preface to The AI Playbook: Mastering the Rare Art of Machine Learning Deployment. The paperback edition of this book will drop on October 27, 2026, along with a new, second preface, “Predictive AI Thrives, Despite Generative AI Stealing the Spotlight.”

New isolated environment architecture lets regulated institutions securely deploy autonomous AI agents, without losing the ability to see, stop, or account for what those agents do.

Enterprise CX leaders face a difficult question: which AI strategies will deliver measurable customer and operational value, and which are simply buying time?

A Minnesota inventor has built a weed-killing machine that uses artificial intelligence, robotics, and steam — no chemicals required.

Observability company Datadog is positioning real-time risk and compliance management as a key growth opportunity in ANZ, as enterprises grapple with increasingly complex technology environments and the rapid adoption of artificial intelligence.

We would seem to be living in uncertain times. Artificial intelligence has even its inventors uneasy, and the rest of us wringing our hands over what it is going to mean for our future and that of our children and grandchildren.

Artificial intelligence (AI) has become a very controversial topic. On some of our articles we make use of AI. This use is carefully limited and driven by the policies outlined below.

Serval, a San Francisco-based startup, is attempting to redefine enterprise IT operations with the launch of Catalyst, a platform that moves beyond the reactive, ticket-based workflows that have long defined the industry. While most tools in the era of agentic AI have focused on accelerating existing processes—such as helping chatbots summarize logs or answer basic…