Browsing: AI & Automation

Scaling support operations requires handling rising ticket volumes, meeting strict Service Level Agreements (SLAs), adapting to evolving compliance requirements, and maintaining documentation that quickly becomes outdated, all without proportional increases in headcount. In many teams, the knowledge required to resolve tickets is fragmented across SOPs, recordings, and tribal expertise, forcing analysts to spend significant time…

The U.S. National Science Foundation is establishing the NSF National Artificial Intelligence Research Resource Operations Center (NSF NAIRR-OC) to strengthen the nation’s capacity for AI research and AI-enabled scientific discovery. The investment will provide the operational foundation for NAIRR, a national public-private effort designed to expand access to advanced AI research capabilities and expertise, contributing…

NEW YORK – Mayor Zohran Kwame Mamdani and Schools Chancellor Kamar H. Samuels today announced a moratorium on student-facing generative Artificial Intelligence (AI) use in schools, alongside a new screen time policy, a decision that will impact nearly 600,000 public school students, or two-thirds of the system’s total enrollment. The policy establishes a one-year moratorium, effective in the…

OpenMatter Network Inc. today announced the first significant expansion of its platform since its commercial launch three months ago, adding a developer kit, a gateway for managing access to artificial intelligence models from multiple providers, a rebuilt privacy-preserving machine learning engine and a marketplace for computing across data that never changes hands.