Browsing: AI & Automation

Amdocs prefers to chat about its passion for things like digital transformation, the cloud and, of course, agentic AI when it engages with equity analysts for its financial updates. But one awkward company name dominated the call it held to discuss final-quarter results this week – T-Mobile.

Most organisations evaluating Agentforce already run automation in Salesforce. Flows fire on record changes, Einstein scores leads, bots answer tier-one questions, and RPA scripts move data between systems that never got a proper integration. The question is rarely whether to automate. It is what Agentforce does that the existing stack cannot, and what it would…