Browsing: should

AI in CX is no longer a question of whether service teams can automate more work. Bill Gates’ latest warning about artificial intelligence points to a sharper enterprise decision: which parts of the customer journey should AI handle, which require human judgment, and who carries accountability when automation scales faster than oversight.

From keyboards to speakers, more and more parts of the PC experience are being brought to wireless form. Given the many conveniences afforded by wireless components, such as saving time on pulling and plugging wires or the added comfort afforded by that saved space, tech that doesn’t integrate Bluetooth inherently could get left behind. Fortunately,…

Google has barely uttered a word about its forthcoming Googlebook since its big reveal back in May, a state of affairs that doesn’t inspire much confidence. It’s almost as if the company has been trying to decide how best to deal with the negative reaction towards these incoming laptops, which have an OS that runs…

We all carry our phones everywhere—which means your device is a lifeline in the event of an emergency. Apple has a host of built-in features on iOS to facilitate getting help when it’s needed, and you should take the time to turn on these critical settings on your iPhone (and know how to use them)…