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Every time a computer erases a bit, it pays an energy toll that physics will not waive; IBM physicist Rolf Landauer pinned down the minimum in 1961: kT ln 2, a figure that scales with temperature and works out to about 2.9 zeptojoules at room temperature.

For years, organizations have focused on strengthening and fortifying endpoints, networks, and authentication at login. Meanwhile, one of the most critical control points in the identity lifecycle, the help desk, has remained surprisingly exposed, because most identity systems were not designed to extend strong verification into recovery and support workflows, leaving a critical gap that…