Plume Design, the award-winning AI-native platform used by more than 450 internet service providers (ISPs) across 60+ countries to run the securely connected home, introduced Plume platform, Plume Console gives ISP teams a single place to investigate subscriber issues, create and deploy agents, and direct actions across Plume WiFi, Plume Security, Plume Care and their existing business systems. It puts the platform’s intelligence and automation directly in the hands of the teams responsible for subscriber experience and business performance.
Plume Console directs AI at the world’s most comprehensive data fabric, drawn from more than 50 million homes, 600 million securely connected devices, and 3000 profiled applications. Finding the root cause of a complex issue, spotting a churn indicator or identifying a revenue opportunity can take an ISP’s data science team months. With Plume Console, any team member can get a recommended next step in a matter of clicks.
For longtime Plume partner NOS, Plume Console represents that vision in practice, giving ISP teams new ways to turn intelligence into action across WiFi, security and care.
Built to address 100% of subscriber experience issues
For ISPs, the last stretch of connectivity inside the home can decide whether a subscriber stays or leaves. A speed test at the gateway can look healthy while a television buffers, a camera loses its connection or a video call drops, leading to a technician visit or a lower Net Promoter Score (NPS).Plume is built to address the full spectrum of subscriber experience issues. Today, the Plume platform autonomously resolves most issues through continuous WiFi optimization, security, and established automation. The remaining issues require care workflows, further investigation or intervention, and Plume Console equips ISP teams to tackle them, increasingly using agents to investigate, recommend and execute actions across connected systems. Every issue a Plume agent resolves can become an automation, so the share the platform resolves on its own grows over time. A recent study found that homes using Plume’s technology had 31% lower churn, 20% fewer technician visits and a 16% improvement in NPS compared with homes not using Plume.
An agentic workforce, designed and directed by the ISP
Plume Console lets ISP teams leverage agents that autonomously identify issues and potential actions, often with just a few clicks. Teams can deploy Plume’s pre-built agents, create new ones using an agent builder, or use SQL and templates to modify as needed. Agents can identify an issue, provide notification or resolve it. Using webhooks, MCP and APIs, Plume Console also connects the Plume platform to other systems for action, including service ticketing, CRM campaigns and digital care. Teams can also validate that each agent delivers reliable guidance before acting on or recommending it.
The same data serves every team that shapes the subscriber experience:
Network operations can see how a single-location issue can impact locations across the network, and deploy an agent to address it.
Security analysts see every device, application and agent action in context, and can quarantine a device or set policy.
Care teams can investigate home connectivity details for context, with agents guiding them to the right resolution.
Marketers use Plume research agents to find opportunities hidden in operational data and then share insights and recommendations with CRMs to activate revenue growth campaigns.
Developers can build their own agents using structured data tables, APIs, MCP, agent cookbooks and recipes with the ability to connect
A securely connected home that learns from every network
Lessons learned on one network strengthen every network on the Plume platform. When Plume Security Labs uncovered “
Dan Herscovici, president and CEO of Plume
AI is changing how people interact with technology, and soon agents will be making more decisions and taking more actions on their behalf, and for ISPs, that raises the stakes for connectivity, security and trust. A decade ago, Plume pioneered cloud-managed WiFi and changed how ISPs manage the connected home. With Plume Console, our partners can build and direct agents that uncover problems, resolve subscriber issues and identify opportunities for growth across their business. We helped ISPs navigate the last major shift in connectivity. Now we’re giving them the intelligence, control and freedom to lead the next one, with a future-proof platform that works across their hardware, existing systems and AI models.
José Pedro Teixeira, Director of Product Management at Portuguese provider NOS
We are excited about Plume Console because it is a significant step forward in how we deliver and care for the connected home. Plume listened to what service providers like NOS need and built a product for how ISPs will operate in the AI era. It gives our teams actionable intelligence across WiFi, security and care. Plume Console puts AI to work for our teams, turning insights into action and resolving issues before they lead to a truck roll or subscriber churn. With Plume Console, we can deliver a better subscriber experience and better business outcomes at the same time.
Chris Griffiths, Plume’s chief technology officer
In a securely connected home, WiFi and security shouldn’t be managed separately, and no ISP should be responsible for discovering every threat on its own. When the Plume platform learns something in one network, every network benefits. Plume Console shows teams what was found and what the platform did about it, so they can act with full context while the ISP stays in control as automation grows.
Alan Coleman, Plume’s chief product officer
AI can optimize and protect an ISP’s WiFi network in two critical ways. The first is predictable: governed, prescribed workflows that optimize WiFi and keep security always on, resolving most issues efficiently and consistently. The second is where Plume Console shines: the open-ended problems with no established fix. Teams can direct a collection of agents to work together, investigate what is surfacing in the network and recommend the next step, while people set the guardrails and make decisions.
Ray Sharma is an Industry Analyst and Editor at The Fast Mode. He has over 15 years of experience in mobile broadband technologies and solutions, conducting research and analysis on various technology segments and producing articles and write-ups on the latest developments within the sector. He is also in charge of social media engagement and industry liaisons.
Follow him on LinkedIn or Facebook. He can be reached at ray.sharma@thefastmode.com
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