Allyson Burrell was named the director of the Charleston County Consolidated Emergency Communication Center. (WCIV/Cameron Limes)
CHARLESTON COUNTY, S.C. (WCIV) —Charleston County’s 911 call center has a new director, and she says the future of emergency response will rely more heavily on <a href="https://myappsplus.com/better-artificial-intelligence-ai-stock-pick-for-2027-nvidia-versus-micron/" title="Better Artificial Intelligence (AI) Stock Pick for 2027: Nvidia versus Micron”>artificial intelligence and other technology to help cut response times and save lives.
Allyson Burrell has been named director of the Charleston County Consolidated Emergency Communication Center. Originally from Kentucky, Burrell moved to the Lowcountry more than 20 years ago.
Burrell recently led a tour of the renovated 911 call center, which includes new technology such as a large screen in the middle of the room that tracks the speed of response times to emergency calls. Burrell said the upgrades reflect her goal of ensuring call takers and dispatchers have the tools they need to help as many people as possible.
“We basically call it an AI assistant,” Burrell said. “So if it’s helping us with translation, transcription, there are a number of services and features that AI can provide us and so we will continue to embrace that as long as it’s benefiting not only our staff but also our community.”
Burrell also addressed concerns about AI replacing workers, saying artificial intelligence will not take over anyone’s position and will instead be used as a tool to help manage the workload.
The call center currently has multiple open positions, ranging from administrative roles to emergency call takers.
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