Browsing: AI & Automation

There’s a shift happening in CX and contact centers. AI agents were already in use in many of these workplaces, taking care of tasks like automating interactions and summarizing conversations.

AUG. 27, 2026 Yufeng GuoDeveloper AdvocateCore ML Frameworks Jonas Glombitza, PhDErlangen Centre for Astroparticle Physics

VIENNA, Va., Aug. 27, 2026 /PRNewswire/ — Redwood Software, the leading orchestration platform for the autonomous enterprise, today announced its recognition as a Leader in the 2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP) and its #1 ranking in four of five Use Cases and tie for #1 in the fifth Use…

Agent complexity is the insidious shadow lurking inside enterprises right now that needs a light shone on it.

Sixty-nine percent of 1,400 IT leaders in a recentAlteryx reporton the state of IT ROI said their organization has had moderate or significant ROI from AI. However, 27% still said they only see the early signs of ROI.

As enterprises give AI agents more autonomy — the ability to plan, decide, and act across systems without a human approving each step — a hard question moves to the center of every architecture review: When an agent tries to complete an action that it was never authorized to do, what actually stops it?

In 2019, Angle Bush challenged herself to build a cocoa-serving robot. As she researched where to start on YouTube, she kept hearing about artificial intelligence; intrigued, she decided to attend a local meetup in Houston for AI enthusiasts. Bush came away with two conclusions—that the technology would be tremendous, and that there were very few…

For years, the conversation about AI at work has circled one anxious question: will a machine take my job? It’s the wrong question, or at least an incomplete one. AI isn’t a single force that either spares a role or erases it. It’s several forces at once, and the effect on any given job depends…

The world’s first patient to have brain surgery with live artificial intelligence assistance has successfully had his tumour removed.

Machine learning doesn’t replace human intelligence, but it can outlast human endurance, which makes it a very helpful tool for chemistry and material discovery. Scientists know the machine learning models can make predictions based on the vast reams of data it is trained on, but can it take it a step further and massively scale…