Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today introduced Airties Aura, an Agentic AI engine that autonomously diagnoses and fixes connectivity issues for homes and SMBs across the customer lifecycle. Aura, short for Agentic AI that Understands, Reasons and Automates, powers all Airties platforms for managing connectivity, device, and application data from the connected home or business.
The first operator to deploy Airties Aura within their existing Airties Home platform across households is Turknet.
Airties Aura is designed to provide measurable impact across the ISP subscriber lifecycle to improve first-contact resolution; identify more issues proactively; reduce truck rolls and repeat visits; raise NPS; and lower churn by preventing the moments that make subscribers leave. Aura gives operators’ key internal stakeholders answers and actions tailored to their specific roles, from resolving a single home to running population-scale interventions. It integrates with Airties’ overall ecosystem, powering all connected homes and businesses and works across broadband gateways, extenders, applications and connected devices.
