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Introducing Flow by ServiceNow: a new AI service desk that deploys instantly
A startup within ServiceNow, Flow brings automation to AI-native users with speed and simplicity
New offering enables teams to automate workflows in chat channels with natural language—helps resolve requests fast, eliminate repetition
SANTA CLARA, Calif., October 01, 2026–(BUSINESS WIRE)–ServiceNow, the Super Intelligence Control Tower for business reinvention, today launched Flow by ServiceNow, a new conversational AI-native service desk built for teams reimagining the way they deploy ITSM for the AI era. It is available to any organization where speed and simplicity matter most, whether it’s a small team or an enterprise. Flow can be deployed instantly and be up and running in a day, with no implementation project and no infrastructure required. It helps resolve employee issues and requests through conversations in the chat channels teams already use. Flow delivers the speed organizations want, with instant answers and resolutions all grounded in ServiceNow’s leadership in workflow automation and innovation.
AI has changed expectations across the board, especially for those on the front lines in IT departments and DevOps organizations. New ways of working mean employees expect help in the conversations they’re already having and get answers back the same way, not swivel to a different experience in a portal or ticketing system. Flow solves this by having the conversation act as the interface. Support happens where work happens, natively within chat channels.
At the same time, teams waste time solving the same problems repeatedly: password resets, access requests, policy questions, infrastructure provisioning. With Flow, when users resolve a request correctly, they can automate that workflow with a single click, eliminating repetition. Next time the issue comes up, Flow handles it automatically. No knowledge base articles needed. That’s reliable results at AI speed.
“Flow is for companies that want to work in a completely new way. It’s automation built for speed and simplicity,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “We are meeting companies where their employees work every day—in conversational channels like Slack and Teams, and investing where we see AI-native market opportunities. With Flow, every organization can have intelligent automation designed for business reality, speed, and ease.”
How Flow works: sign up, go live, automate
With Flow, support happens where work happens, and the conversation becomes the interface. Flow is a new standalone product with faster deployment and the same reliable results expected from ServiceNow’s comprehensive service management portfolio. Flow doesn’t just answer repetitive requests. It closes them or automatically escalates if needed. This is how ServiceNow is transforming how work gets done: AI-native, conversational support, easy-to-build automations, beginning in ITSM and expanding across every team.
