Browsing: service

You’d be surprised how much of your data is publicly available online. Remember those platforms where you entered your email address, phone number, or house address? Some of that information may have been curated by data broker sites and made accessible to the public, for a fee.

Meta has tweaked its terms of service for business accounts after a swift backlash against an update scheduled to take effect later this month. The company removed a reference to AI training from its commercial terms, but there are still questions about its ability to scrape the websites, including those of publishers, that have business…

Adtran today launched Mosaic One Agents, a suite of AI agents designed to help organizations scale expertise across network management, customer care and business operations. Built on Mosaic One Fabric, it gives role-based agent teams access to data from Adtran and third-party networks, enabling them to investigate issues, coordinate work across teams and drive issues…

Nobody calls customer service because it is the highlight of their day. Usually, something has gone wrong, self-service has failed, or an answer is needed quickly. Too often, the result is hold music, a maze of menu options, and the need to explain the same problem more than once.