Rapid AI adoption is changing how organizations and human agents interact with their workflows.
Agentic AI provides automation for context-aware and low-code processes, allowing for streamlined communication, reduced cognitive load and greater organizational and customer value.
However, concerns about security and data governance persist.
Below are five articles that discuss how AI has augmented organizational workflows.
5 execs on the niceties of AI agent orchestration
Matt Vartabedian and Lisa Schmeiser | March 20, 2026
Executives from Talkdesk, Mitel, NiCE and Dialpad discuss agentic AI interactions and orchestration.
AI agents aim at automation, augmentation, collaboration
Amazon Connect is focused on hybrid collaboration through AI agent assistance. The company’s model aims at using AI as a collaborative “teammate” rather than a replacement for human agents.
Agentic AI poised to transform workplace collaboration
Beyond the ticket: AI-powered workflow automation in contact centers
The rise of AI in contact center operations has allowed for the creation of automated workflows that increase organizational and customer value.
AI and workflow automation: Best practices for success
Using AI with workflow automation platforms helps teams improve processes, communication and collaboration. With it, they can create automations that understand context in a no- or low-code environment.
