Browsing: ways

AI adoption has influenced how organizations use and measure customer experience technology stacks. As a result, organizations have had to shift from using metrics built for human-only workflows to more hybrid approaches.

In 2025, Black Friday and Cyber Monday (BFCM) sales reached an estimated $11.8B and $14.25B, respectively, making them two of the most profitable shopping days in history. Now, with the 2026 BFCM period just around the corner, small online businesses are starting to think of ways to make the most of this potentially lucrative period.

Apple Wallet is great for payment cards, but it does so much more once you get beyond the basics.

iOS 27 is packed with powerful features like Siri AI and upgrades to productivity apps like Apple Mail, Notes, Reminders, and Calendar. But for many users, some of iOS 27’s best changes might be bug fixes that make apps run better than ever—here are three coming to Apple Mail.

Retailers have been deploying technology to track shoppers and combat theft since 1966. That means your casual stroll down an aisle doubles as a data-gathering expedition, whether you realize it or not. Modern surveillance has evolved past simple tags, transforming every aisle into a data-collection point. What started as basic anti-shoplifting measures has morphed into…

The U.S. Department of Transportation proposed requiring Event Data Recorders in light passenger vehicles, a rule that took effect in 2012. That was just the start. Modern cars collect everything from speed to location data, creating detailed profiles of driving behavior. Most drivers have no idea their vehicles transmit telemetry to manufacturers, insurers, and data…

Here at ZDNET, we’ve been diving into ChatGPT Work and its cousin, Claude Cowork, the agentic multi-step AI tools that are providing substantial productivity benefits to the folks who use them.

Today Apple unveiled its M6 chip, the first of a new chip generation that will soon include iPhone 18 Pro’s A20 Pro. Here’s what the M6 reveals about iPhone 18 Pro gains to expect.

The rapid integration of artificial intelligence into communications platforms is fundamentally reshaping pricing structures, creating significant budget challenges for technology decision-makers. Traditional per-user, per-month pricing models are giving way to complex hybrid frameworks that incorporate AI consumption-based charges, token-based pricing for generative AI features, and tiered access to advanced capabilities like sentiment analysis, real-time transcription…

When you’re at home or work with regular access to an iPhone charger, you probably don’t need to worry much about your iPhone’s battery. On days when you’re away from home for long stretches, you might want to make some adjustments to extend battery life.