Following the popularization of the idea of digital labor, many CCaaS and CX vendors debuted their first examples:virtual receptionists as the first line of contactbetween customer and organization. Many prominent organizations like Zoom, Talkdesk and RingCentral released their own AI receptionists, which eventually paved the way for AI agents. According to one vendor that offers digital receptionists, organizations using AI receptionists for automation saw measurable ROI.
Below are articles discussing AI receptionists and how they were released into the market.
AI Receptionists Enter the Digital Workforce
The first half of 2025 had over 7 product releases involving AI receptionists from UCaaS/CCaaS providers like Zoom, Talkdesk, Webex and RingCentral. AI receptionists can help ease staffing concerns while letting organizations invest in upskilling and hiring.
AI Receptionist Workforce Expands by Five
Five new or updated AI-powered receptionists join the digital workforce, further enhancing companies’ ability to improve the customer experience.
RingCentral: Virtual receptionists deliver clear ROI
Zoom taps into big market for AI receptionists
Zoom announced general availability for its Zoom Virtual Agent (ZVA) Receptionist. At the time, it supported 10 languages, live transcription, appointment scheduling and intelligent call routing.
AI ReceptionistVirtual Receptionists
