After a delay to the first day of classes, many UT San Antonio students are finally headed back for the fall semester on Monday, August 24. The university paused the first week of classes following an attempted breach of its systems.
UTSA President Taylor Eighmy said the decision to delay classes was intended to ensure the university’s systems, technology and services were operating correctly before the start of the semester.
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The unauthorized activity affecting UTSA’s technology systems disrupted connectivity, email and other essential services, according to the university. Staff members were able to halt the hack’s progress, but it still had an impact on students and staff.
What students need to know
The latest UTSA update said its technology department was beginning to reset student passphrases as it continued to bring additional services online.
“Because passphrase resets rely on multiple interconnected systems and external services, including mobile carriers and personal email providers, resets will occur in phases to manage volume,” UTSA said on its website. “This approach is designed to provide a smoother experience, reduce wait times and help students regain access as efficiently as possible.”
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Students must reset their passphrase only on the day of or after their designated window time, which is based on the first letter of their last name.
“The groups are not in alphabetical order, so please check the schedule carefully to find the time assigned to you,” the university said. You can view a schedule here.
UTSA said in an update that its fall break, Census Day and the end of the semester are not affected by the attempted breach.
The university told students that its One Stop is available to help with enrollment-related tasks and prioritized restoring that service to ensure timely support.
Financial aid refunds are expected to be processed once the necessary technology is back online, and tuition payment deadlines have been extended to 5 p.m. on Monday, August 24.
MySA has reached out to UTSA to learn more about what students need to know ahead of the first week of classes, following nearly a week of delays. We will update this story when we hear back from the university.
Find more updates regarding student life and parking, as well as technology changes at the university’s website here.
