Browsing: support

During WWDC in June, Apple announced some interesting upgrades coming to iOS 27 this week. The latest software update is available in public beta and developer beta, but its general release is coming this week, following Apple’s iPhone 18 launch event on September 9.

Scaling support operations requires handling rising ticket volumes, meeting strict Service Level Agreements (SLAs), adapting to evolving compliance requirements, and maintaining documentation that quickly becomes outdated, all without proportional increases in headcount. In many teams, the knowledge required to resolve tickets is fragmented across SOPs, recordings, and tribal expertise, forcing analysts to spend significant time…

Proactive customer service promises a more seamless experience, enabling brands to flag delays, prevent problems, and offer assistance before customers need to ask. 

Google has introduced platform-wide support for Encrypted Client Hello (ECH) on Android 17, making it the first major mobile OS to do so. Jigsaw, a tech incubator within Alphabet, says ECH closes a critical internet privacy gap. It explains that even when you’re visiting a website with secure HTTP (HTTPS), internet service providers can still see…

GrapheneOS is set to arrive in a new Motorola smartphone next year, but it won’t just be a single slab, as the privacy-focused version of Android will also support future versions of the Razr Fold and Razr Ultra, with Pixel 11 support also coming.