ChurnZero research shows AI is influencing customer success workforce planning, but its commercial impact remains unclear. Lukas Alexander, VP of Customer Success at ChurnZero, explains why CS leaders must measure retention, capacity, and engagement before reshaping roles.
A popular smartphone app that estimates your blood pressure doesn’t provide reliable readings. In fact, more than three-quarters of people with high blood pressure who use the Instant Blood Pressure app will be falsely reassured that their blood pressure is normal, according to a small study that compared the app results to readings taken with…
