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Following the popularization of the idea of digital labor, many CCaaS and CX vendors debuted their first examples:virtual receptionists as the first line of contactbetween customer and organization. Many prominent organizations like Zoom, Talkdesk and RingCentral released their own AI receptionists, which eventually paved the way for AI agents. According to one vendor that offers…

The US is hitting records for the rapid growth of its energy storage market. That’ll go a long way to shoring up the grid, increasing reliability and also cutting emissions, since batteries can help store energy from intermittent renewables like wind and solar.