I’m proud to share that Amazon Web Services (AWS) has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for Amazon Connect for the fourth consecutive year. We believe this recognition reflects years of work pushing on what’s possible in customer experience.
Pa. — Penn State alumnus Joe Atkinson was an artificial intelligence (AI) thought leader well before the generative AI boom of 2023. As the global chief AI officer for the PwC Network of Firms, he said he has seen firsthand how technology has impacted the job market
