Browsing: humans

Over the past couple of years, many companies have focused on increasing the share of contact center calls AI can handle without human intervention. That measure is starting to look too narrow, since the highest-value, most complex or most sensitive interactions are often the ones customers still want a person to handle. Cloud contact center…

A new method, called CW-Net, translates the reasoning process of an autonomous vehicle’s AI system into understandable concepts that explain its behavior. Adam Zewe|MIT News Publication Date: September 2, 2026

Scientists have discovered a way to integrate adaptive artificial intelligence (AI) machine learning with human motor learning in a non-invasive brain-computer interface (BCI) that reduces training time and improves performance. A new neuroscience milestone was achieved for non-invasive BCI by a team of researchers at Carnegie Mellon University, which published its recent study in Nature…

The University of Texas at Austin will lead a new $30 million National Science Foundation research center focused on a problem the robotics industry will increasingly have to solve as machines move beyond factories and warehouses: People are unpredictable, and they change over time.

The following essay, originally titled “Guaranteeing Agency in the Age of Neural Prosthetics,” was selected as one of three finalists in MIT’s 2026 Envisioning the Future of Computing Prize. Its author, Strahinja  Janjušević, SM ’26, who studied computer science and cybersecurity at the US Naval Academy and just earned his master’s in the Technology and…