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IT Operations and Service Management (ITOSM) – Global Strategic Business Report: Secure Share of a $40.6B Market by 2030 as ServiceNow, IBM, Oracle and BMC Software Accelerate AI Automation
- NOW
- IBM
- ORCL
AI automation, predictive maintenance, self-service and cloud-based remote support reduce downtime, speed incident resolution and boost IT productivity.
Dublin, Oct. 29, 2026 (GLOBE NEWSWIRE) — “IT Operations and Service Management (ITOSM) – Global Strategic Business Report” has been added to ResearchAndMarkets.com’s offering.
The global IT Operations and Service Management (ITOSM) market, valued at US$30.1 billion in 2024, is projected to reach US$40.6 billion by 2030. The market is forecast to expand at a compound annual growth rate (CAGR) of 5.1% during the 2024-2030 period, supported by enterprise digitalization, artificial intelligence, workflow automation, cloud adoption, and the continued expansion of remote and hybrid work.
The comprehensive IT Operations and Service Management market report examines current trends, growth drivers, competitive conditions, segment performance, and regional forecasts. It also incorporates recent global tariff developments, trade negotiations, supply chain disruption, sourcing changes, and geographic realignment affecting the ITOSM market.
Automation and AI Reshape IT Service Delivery
Artificial intelligence and automation are accelerating the transformation of IT operations and service management. Enterprises are deploying automated workflows, predictive analytics, AI-enabled incident management, chatbots, and self-service portals to improve service availability and operational efficiency. These technologies reduce manual intervention, accelerate incident resolution, support predictive maintenance, and enable IT teams to prioritize complex operational requirements.
Growing dependence on digital services and distributed infrastructure is also increasing demand for centralized monitoring and service management. ITOSM platforms help organizations coordinate incident management, service requests, workload automation, cloud resources, event management, and infrastructure discovery across complex technology environments.
Remote and Hybrid Work Strengthen Market Demand
Remote and hybrid work models remain important drivers of ITOSM market growth. Distributed workforces require reliable access to applications, infrastructure, support services, and enterprise systems across multiple locations. Cloud-based ITOSM platforms provide the scalability, accessibility, and remote management capabilities required to maintain consistent service levels.
As organizations expand cloud environments and support geographically dispersed teams, demand is rising for platforms that enable remote monitoring, proactive issue resolution, automated service delivery, and integrated operational visibility. These requirements are expected to sustain investment in IT service management software through 2030.
