AI bookings account for nearly 70% of new or upsell bookings; AI agent executions grow 5x YoY; customer NPSat 72 is highest in company history.
SAN JOSE, Calif., Sept. 28, 2026 /PRNewswire/ — Automation Anywhere, the leader in agentic automation and agentic solutions for the enterprise, today announced strong second-quarter fiscal year 2027 results, delivering double-digit growth across Annual Recurring Revenue (ARR), revenue, and bookings, while exceeding its cash forecast, extending its track record of non-GAAP profitability to three consecutive years. EBITDA landed at the top end of guidance. The results reflect growing enterprise momentum behind the company’s mission to close the Autonomy Gap — the widening distance between rising AI investment and the level of autonomous outcomes enterprises are actually realizing.
Despite billions deployed in enterprise AI, most organizations find that AI remains advisory rather than driving autonomous outcomes. Investments continue to grow, but autonomy isn’t keeping pace. Automation Anywhere closes the gap through the delivery of autonomous work that completes itself — work that initiates, executes, and resolves independently, with humans focused on exceptions, decisions, and the work that matters most.
The Autonomous Enterprise is the end state: one where 50-80% of processes run fully autonomously or with AI-assistance; employees are three times as productive; and traditional SaaS costs no longer grow with headcount as the business scales.
Three Growth Plays, One Accelerating Business
Automation Anywhere’s Q2 performance reflects how AI has become the core engine of the business to deliver the Autonomous Enterprise. AI bookings continue to grow and now represent nearly 70% of total new and upsell-bookings over the last six quarters, reflecting increasing enterprise confidence in production-grade agentic automation. Large enterprise adoption continues to deepen, with $1M+ customers growing over 25% YoY. The company’s total agentic AI executions have increased 5x YoY.
The company’s AI-strategy centers on three distinct offerings:
- Industry-Leading Agentic Automation Platform: Built around the industry-first Process Reasoning Engine, Automation Anywhere’s Agentic Process Automation (APA) platform delivers both agentic and deterministic work with enterprise-grade governance, process orchestration, and token-efficient execution that is 20% more cost-effective for complex workflows than when using frontier models alone, while significantly reducing hallucinations and sycophancy. With Automation Anywhere Code, custom solutions can be built on the platform and deployed in as little as a week.
- Out-of-the-Box Agentic Solutions: The company is rapidly expanding its ready-to-deploy solutions for enterprise customers working in Finance, IT, HR, Support and beyond, as well as in key industry verticals such as BFSI, healthcare, manufacturing and more. For example, the latest Autonomous Finance offering includes a suite of AI-powered solutions for the Office of the CFO across business-critical processes: Procure-to-Pay, Order-to-Cash and Record-to-Report.
- Industry-First Autonomous Enterprise Offering: The first-to-market offering combines the most advanced AI agents to solve complex problems autonomously through a combination of the enterprise-grade platform, custom agentic solutions, and business transformation services delivered through an FDE-led model. The Autonomous Enterprise gives forward-looking organizations a path to execute a multi-year transformation journey where entire functions can move towards 50-80% autonomy targets.
“Enterprises are no longer asking whether AI can deliver outcomes, but who can deliver them at scale,” said Mihir Shukla, CEO and Chairman of Automation Anywhere. “With the platform, solutions, and operating model purpose-built for that challenge — backed by over twenty years of enterprise process expertise and nearly half a billion AI agent and automation executions per year — Automation Anywhere is that company.”
The speed of autonomous work at enterprise scale is best illustrated by the customers deploying it. With rental cars ending up in unmapped tow yards and body shops, Hertz faced hidden repair costs and missing inventory with no fast way to resolve it. Over a single weekend, Hertz used Automation Anywhere’s AI agents to map approximately 150,000 body shop and tow yard locations across the U.S. — each with exact latitude and longitude coordinates for geo-fencing — turning an expensive blind spot into a fully tracked, searchable asset.
“The problem came to us on a Thursday. By Monday morning, before we could grab our coffees, we had 150,000 addresses picked up from across the U.S.,” said Shanu Kommula, Director of Technology at Hertz Corporation. “Thanks to Automation Anywhere, we were able to completely free up our employees from having to do this manually — which would have taken weeks or months — so instead we can focus on improving our customer experience “
The results are measurable and consistent across deployments. For example, customers deploying Automation Anywhere’s ITSM agentic solutions can automate 60–80% of service desk tickets, while significantly reducing their SaaS licensing spend with platforms like ServiceNow and overall service desk labor costs.
Deep partnerships with Accenture, AWS, and other strategic partners are compounding Automation Anywhere’s go-to-market reach. On the heels of its largest outcome-based deal in Q1, the company continued its momentum in Q2 with new partner-led agreements deploying agentic solutions at scale.
Customer Satisfaction at an All-Time High
Customer momentum mirrors the financial results. Automation Anywhere’s Net Promoter Score (NPS) reached an all-time high of 72 in H1 FY27, reflecting strong customer response to the company’s AI-led technology, flexible deployment options, and outcome-aligned pricing. Customers consistently cite a credible product evolution — from intelligent automation to agentic automation, through capabilities like Document Automation, Process Reasoning Engine, Mozart Orchestrator, Automation Anywhere Code, and Agentic Solutions — as evidence of an innovative roadmap. Responsive support and a robust partner ecosystem convert initial deployments into long-term, expanding relationships.
With consistent non-GAAP profitability, expanding enterprise adoption, loyal customers and an accelerating outcomes-driven pipeline, Automation Anywhere enters the second half of FY27 from a position of strength to continue to lead the market in turning AI investment into autonomous outcomes.
About Automation Anywhere
Automation Anywhere has been committed to defining the future of work by unleashing human potential through automation for over 20 years. The company enables this future through its leading Agentic Process Automation (APA) System for IT leaders and developers as well as purpose-built agentic solutions for business leaders in finance, customer service, IT and HR. Learn more at automationanywhere.com.
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Rachel Morrison
Corporate Communications
[email protected]
