Browsing: team

When the Foundation for American Innovation’s AI Policy program launched in April 2023, systems like Claude and ChatGPT struggled with basic arithmetic. Today, frontier models make Fields Medal-worthy math discoveries in an afternoon and at a cost of a few hundred dollars. The technology now progresses geometrically, with no signs of slowing.

ChurnZero research shows AI is influencing customer success workforce planning, but its commercial impact remains unclear. Lukas Alexander, VP of Customer Success at ChurnZero, explains why CS leaders must measure retention, capacity, and engagement before reshaping roles.

The Federal Trade Commission (FTC) has opened an investigation into artificial intelligence (AI) firms OpenAI and Anthropic over alerts to the potential dangers their products pose to consumers. As part of the ongoing investigation, the FTC has issued subpoenas to both companies’ executives to testify about the risks of the technology.