One adjuster described it on Glassdoor like this: AI misclassifies the claim, hallucinates facts in the summary, and you’re the one who passes it along before catching the error. The customer doesn’t know a bot was involved. They just know you got it wrong. That adjuster — Ahmad Jackson, profiled by WIRED — eventually left…
The Google Store seems to have an ongoing problem that is causing Pixel 11 upgraders to get a failed trade-in with removed credits when moving up from a Pixel 10.
