Browsing: loop

Demand for new data centers, power plants and highways is fueling a construction boom, even as the industry wrestles with declining productivity and a shortage of skilled machine operators. Physical AI, which lets machines perceive their surroundings and act on them, is emerging as one answer.

Over the past couple of years, many companies have focused on increasing the share of contact center calls AI can handle without human intervention. That measure is starting to look too narrow, since the highest-value, most complex or most sensitive interactions are often the ones customers still want a person to handle. Cloud contact center…