Browsing: Gates

AI in CX is no longer a question of whether service teams can automate more work. Bill Gates’ latest warning about artificial intelligence points to a sharper enterprise decision: which parts of the customer journey should AI handle, which require human judgment, and who carries accountability when automation scales faster than oversight.

Microsoft co-founder Bill Gates has shared alarming details about how Artificial Intelligence is going to change the world, for the worse for the majority of the world population.

Maximilian SchreinerView the LinkedIn Profile of Maximilian Schreiner Aug 26, 2026 GatesFoundation, Screenshot YouTube

In a new essay published Tuesday, Bill Gates argues that society needs to start making some difficult decisions about artificial intelligence now, rather than waiting until the technology is capable of doing substantially more of our work.

It’s a glorious day in Kirkland, Washington, an affluent Seattle suburb on the eastern shore of Lake Washington. The temperature is in the mid-80s, and the sky is incapable of being any more blue. The view from the Gates Ventures conference room overlooks the Carillon Point Marina, where a flotilla of expensive boats bob in…