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AI usage is pushing CRM, UCaaS and CCaaS providers to move from traditional access-based pricing to consumption- or outcome-based models. This is causing unpredictability around ROI and budgeting. The following articles discuss this shift and the challenges that arise from it.

Apple is gearing up for its biggest iPhone launch event in years. Today, on Sept. 9, the tech giant will host its “Surprise and Shine” event, and Mashable is reporting live from Apple Park all week. Not only do we expect Apple to finally unveil its first-ever foldable iPhone, but the event also sets the…