At Dreamforce 2026, Salesforce and OpenAI set out a future of increasingly capable AI agents, dynamic interfaces, and automated enterprise work. But better models will not repair fragmented customer data, unclear service policies, or broken handoffs. For CX leaders, that gap is where the real work begins.
The iPhone 18 Pro and iPhone 18 Pro Maxare finally here. Surprisingly, there is still information we don’t know yet, including battery size (something Apple doesn’t share) and how much better the A20 Pro chipset is compared to the A19 series.
Most manufacturers didn’t need a business case to understand the cost of reactive maintenance. They’d been absorbing it for years – unplanned stops, recovery overtime, expedited parts, the slow erosion of scheduling confidence and customer trust. What shifted was the available answer. AI in maintenance moved from speculative to deployable fast enough that the investment…
