Browsing: customer

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Customer support is essential to building a successful business, and software plays a central role in your support operations. Customer support software makes it easy to track customers’ inquiries and respond to them promptly.

A new study has claimed a staggering 90% of decision-makers are considering VMware alternatives purely based on licensing costs.

At Dreamforce 2026, Salesforce and OpenAI set out a future of increasingly capable AI agents, dynamic interfaces, and automated enterprise work. But better models will not repair fragmented customer data, unclear service policies, or broken handoffs. For CX leaders, that gap is where the real work begins.

Nobody calls customer service because it is the highlight of their day. Usually, something has gone wrong, self-service has failed, or an answer is needed quickly. Too often, the result is hold music, a maze of menu options, and the need to explain the same problem more than once.

British fintech Revolut confirmed that it disclosed sensitive customer information to an unauthorized third party after receiving fraudulent requests sent from a legitimate government agency email domain.