Browsing: AI

Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata Communications.

Shapor Naghibzadeh learned the value of a good story in 2009 as a Google sysops engineer. When hackers backed by China set their sights on the search giant as part of an effort dubbed Operation Aurora, he was called into a hastily assembled war room to explain what exactly was going on in the company’s…