Browsing: AI & Automation

Generative artificial intelligence (GenAI) in finance has moved from an experimental novelty to a board-level mandate, leaving chief financial officers (CFOs) with a critical question: How do we drive return on investment (ROI) without eroding controllership? While pilots demonstrated digital potential, the window to prove value is closing. GenAI has become the catalyst for true…

Data brokers, impersonation networks, and AI moderation systems now share a common failure mode: automated loops that exhaust the users and enterprises they claim to serve.

Each chapter closes with a Take Away (the lesson distilled to one sentence) and a Take Action (one concrete, immediate step)

Multi-agent systems in production experience issues in ways that traditional monitoring misses. For example, the agent can’t invoke its foundation model (FM) and returns an empty response. This could be because of a missing AWS Identity and Access Management (IAM) permission on an agent’s execution role that doesn’t throw a 500 error. A supervisor agent…

Salesforce Inc. today introduced a series of artificial intelligence agents designed to make sales and technical support teams more productive.

Jim Langevin is the Distinguished Chairman for the Institute for Cybersecurity and Emerging Technologies at Rhode Island College. (WJAR)

The rapid advance of artificial intelligence (AI) may have significant repercussions for whole occupations. Goldman Sachs Research estimates that 6%-7% of US workers could be “displaced,” meaning they have to find new employment because their roles have been automated, over the next decade.

Employees at the world’s leading AI labs are saying there’s a real possibility that advanced AI could destroy humanity. Are they right? Or is this more scaremongering and hype? Join MIT Technology Review executive editor Niall Firth for a conversation with senior AI editor Will Douglas Heaven and AI reporter Grace Huckins unpacking AI extinction…

Over the past couple of years, many companies have focused on increasing the share of contact center calls AI can handle without human intervention. That measure is starting to look too narrow, since the highest-value, most complex or most sensitive interactions are often the ones customers still want a person to handle. Cloud contact center…

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