Browsing: AI & Automation

Microsoft recently announced that roadmap updates for Dynamics 365, Power Platform, and Dataverse will move to the expanded “AI at Work” roadmap beginning in September 2026. Rather than tracking product updates across multiple locations, customers will have a single destination to follow new features, Copilot enhancements, platform investments, and future product plans.

Workplace equality non-profit People Like Us is challenging the hidden role of AI and automated hiring software with Reject the Rejections, a new campaign exposing how recruitment technology can screen out ethnic minority candidates before a human sees their application.

Nobody calls customer service because it is the highlight of their day. Usually, something has gone wrong, self-service has failed, or an answer is needed quickly. Too often, the result is hold music, a maze of menu options, and the need to explain the same problem more than once.