Is Microsoft Outlook still down? Here’s what Microsoft’s latest update says
Microsoft says it is working to restore affected frontend servers and improve traffic flow after server failures disrupted Outlook and other Microsoft 365 services. Downdetector continues to show a high volume of user reports in India.
MC Tech Desk
November 13, 2026 / 12:43 IST
Microsoft Outlook users in India continue to report problems accessing the email service, even as Microsoft works to restore its affected server infrastructure following a widespread outage. The company has shared multiple updates on X, detailing its efforts to address the problem, but its latest communication indicates that recovery work is still underway.
We also checked Microsoft Outlook during our testing and found that both the Outlook web version and its app still appeared to be down. Attempts to access the email service continued to face issues, suggesting that the disruption has not been fully resolved for users in India. While Microsoft has started restoring affected servers, users may continue to experience problems accessing their inboxes and receiving emails.
According to Downdetector, which tracks user-reported service disruptions, Microsoft Outlook was still receiving a significant number of problem reports in India as of 12:07 pm on November 13. The platform recorded 2,634 reports at the time, with the number having climbed sharply since the early morning hours.
The outage reports peaked at close to 4,000 around 10 am before declining. However, the number of complaints remained considerably higher than the usual baseline. According to Downdetector’s breakdown, 40% of reported problems were related to the app, 23% involved receiving messages, and 21% were related to login issues.
What does Microsoft’s latest update say?
In its latest update on X, Microsoft 365 Status said it was continuing to work on recovering its frontend servers while implementing additional traffic optimisation measures to improve service stability and increase capacity.
The company said it was working across multiple areas to reduce the impact and return portions of its service infrastructure to a healthy state. Microsoft has also directed users to its Microsoft 365 admin centre under incident reference MO1550821 for more comprehensive updates. Users can also check its service status website if the admin centre is inaccessible.
In earlier updates, Microsoft explained that the elevated server load was not caused by an increase in traffic. Instead, several servers had unexpectedly become unavailable, putting additional pressure on the remaining infrastructure.
The company also identified a problem with a core process on affected servers that was becoming overwhelmed and resulting in capacity loss.
Microsoft working on server recovery
Microsoft has been attempting to restore affected servers through configuration changes, server restarts and alternative health-check methods. It also started redirecting traffic through alternate routes and temporarily restricting certain types of traffic reaching affected infrastructure.
However, the recovery process has not been straightforward. Microsoft previously acknowledged that some servers became unresponsive again after being brought back online and receiving traffic.
The company has not provided a definitive timeline for complete restoration. It has also said that it has not identified a recent change directly responsible for triggering the disruption.
For now, Outlook users may continue to experience intermittent access, login and email delivery problems as Microsoft works to stabilise its infrastructure.
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