SSC Launches Swift Complaint Response, Suggestion Services
AMMAN, Oct. 18 (Petra) – The Social Security Corporation (SSC)
announced Sunday the rollout of a new suite of interactive digital
services on its mobile application, designed to strengthen direct
engagement with beneficiaries and streamline grievance redressal.
The newly deployed application features include a “Swift Response to
Complaints” service alongside a dedicated public portal for citizen
proposals operating under the slogan “Your Voice Is Heard, Your Idea
Makes a Difference.”
In a press statement, the SSC clarified that the swift complaint
response tool enables insured members, retirees, corporate entities,
and businesses to submit grievances directly through the application.
Users can track their complaint status in real-time and receive
resolution feedback within binding timeframes, eliminating the need
for in-person branch visits or third-party intermediaries.
Regarding the developmental proposals window, the SSC noted that the
portal empowers citizens to actively participate in refining
institutional procedures. All submitted ideas and observations will
be reviewed and evaluated by specialized technical committees to
integrate viable recommendations into operational frameworks.
SSC Spokesperson and Assistant Director-General for Insurance Shaman
Al-Majali stated that the initiative aligns with the Corporation’s
digital transformation roadmap, positioning service beneficiaries at
the core of administrative priorities.
Al-Majali emphasized that the SSC views user complaints and
constructive feedback as actionable data points for continuous
process improvement, encouraging citizens and insured individuals to
utilize the updated mobile app to optimize their service experience.
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